Job Description
Are you a people person looking for Weekly Pay and a dynamic work environment? Horizon Hospitality Group is seeking a professional Front Desk Agent to join our team in Albuquerque, NM. We specialize in providing excellent guest experiences and offer flexible Shift Work schedules to accommodate your lifestyle.
As a Front Desk Agent, you will be the face of our brand, greeting guests, managing reservations, and ensuring every visitor has a memorable stay. If you are reliable, detail-oriented, and ready to advance your career in the hospitality industry, we want to hear from you!
As a Front Desk Agent, you will be the face of our brand, greeting guests, managing reservations, and ensuring every visitor has a memorable stay. If you are reliable, detail-oriented, and ready to advance your career in the hospitality industry, we want to hear from you!
Responsibilities
- Greet and welcome guests warmly upon arrival and departure.
- Manage check-in and check-out processes efficiently using hotel management software.
- Answer incoming calls and respond to emails in a professional manner.
- Handle guest inquiries, complaints, and requests promptly and courteously.
- Process payments and maintain accurate daily cash reports.
- Maintain the front desk area to ensure a clean and organized environment.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, hospitality, or front desk operations.
- Strong computer skills, including proficiency in MS Office and property management systems.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends and holidays.
- Professional appearance and demeanor.