Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotels in Albuquerque, NM! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay opportunities and flexible shift work schedules. Enjoy competitive compensation, comprehensive benefits, and career growth in a dynamic environment. If you thrive in fast-paced settings and possess a passion for service, apply today!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments, manage billing discrepancies, and handle cash transactions
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Perform concierge duties including local recommendations and activity bookings
- Maintain clean and organized front desk area with professional appearance
- Utilize hotel management software (Opera) for daily operations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Strong proficiency in property management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for cash handling and billing
- Valid driver's license for local errands if required
- Bilingual (English/Spanish) highly desirable