Job Description
Join our dynamic hospitality team as a Front Desk Agent in Albuquerque, NM! We offer competitive weekly pay, flexible shift schedules, and a supportive work environment. As the first point of contact for guests, you'll deliver exceptional service while managing check-ins, reservations, and inquiries. Enjoy career growth opportunities, comprehensive benefits, and a vibrant workplace culture.
Responsibilities
- Efficiently manage guest check-ins/checkouts using PMS systems
- Handle reservation inquiries and modify bookings
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Respond to guest requests with professionalism
- Maintain accurate guest records and documentation
- Uphold brand standards during all interactions
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with hotel management software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling abilities
- Multi-language skills a plus