Job Description
Join our award-winning team at Capital Hospitality Group as a Front Desk Agent in the heart of Washington DC! We're urgently seeking energetic professionals to deliver exceptional guest experiences in our luxury downtown property. This shift-based role offers competitive compensation, comprehensive benefits, and opportunities for career growth in the hospitality industry. If you thrive in fast-paced environments and possess outstanding communication skills, we want to hear from you!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Process payments and manage billing transactions securely
- Respond to guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Manage multiple phone lines and email communications professionally
- Execute opening/closing procedures for front desk operations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Strong multitasking and problem-solving abilities
- Exceptional communication and interpersonal skills
- Valid driver's license and reliable transportation
- High school diploma or equivalent required