Job Description
Join our award-winning team in the heart of Fort Worth's cultural district! As a Front Desk Agent, you'll be the first point of contact for our discerning guests, delivering exceptional service that reflects our commitment to excellence. This role offers growth opportunities in luxury hospitality with competitive benefits and a vibrant work environment.
Our ideal candidate embodies professionalism, warmth, and attention to detail. If you thrive in fast-paced settings and take pride in creating memorable guest experiences, we encourage you to apply.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room inventory and optimize occupancy rates
- Handle guest inquiries with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance departments
- Process payments and manage cash drawer operations
- Upsell hotel amenities and local attractions
- Maintain accurate guest records and reservation data
Qualifications
- 2+ years front desk or guest services experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Strong attention to detail and multitasking abilities
- Valid Texas driver's license (if required for errands)
- Ability to work flexible schedules including nights/weekends
- High school diploma or equivalent required
- Spanish language skills a plus