Job Description
Welcome to The Grand Metropolitan, where hospitality meets excellence in the heart of New York City. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team. We pride ourselves on delivering exceptional guest experiences, and we are looking for someone who shares our passion for service.
As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer Weekly Pay and a comprehensive benefits package to ensure our team feels valued and supported.
Why Join Us?
We provide a competitive hourly rate, employee discounts, and a supportive work environment.
Responsibilities
- Provide warm, welcoming check-in and check-out services for all guests.
- Manage daily reservations, room assignments, and special requests with precision.
- Process payments efficiently using the hotel Property Management System (PMS).
- Handle guest inquiries, complaints, and issues professionally and promptly.
- Maintain the cleanliness and organization of the front desk and lobby area.
- Cross-train in other hotel departments to enhance guest service capabilities.
Qualifications
- High school diploma or GED required; hospitality certification is a plus.
- Previous experience as a Front Desk Agent or in a similar customer service role.
- Proficiency with computers and hotel management software (e.g., Opera, Micros).
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Bilingual (English/Spanish) is highly preferred.