Job Description
Join our award-winning Charlotte hotel team as a Front Desk Agent and experience the difference of weekly pay! We're seeking hospitality professionals who thrive in dynamic environments and excel at creating memorable guest experiences. As a cornerstone of our operations, you'll be the first point of contact for our diverse clientele, delivering exceptional service while managing check-ins, reservations, and inquiries. Enjoy competitive compensation, comprehensive benefits, and a supportive team culture that values growth and recognition.
Why You'll Love Working With Us:
- Weekly pay cycles for financial flexibility
- Comprehensive training and career advancement opportunities
- Employee discounts on hotel stays and dining
- Health, dental, and vision benefits
- 401(k) matching program
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation modifications and room assignments efficiently
- Resolve guest inquiries and concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling aptitude
- Positive attitude with strong attention to detail
- Valid NC driver's license (if required for local errands)