Job Description
Join Milwaukee's premier luxury hotel and become part of our award-winning hospitality team! We're seeking passionate Weekend Hotel Associates to deliver exceptional guest experiences during high-demand Saturday/Sunday shifts. Enjoy competitive pay, premium benefits, and a vibrant work culture in downtown Milwaukee's iconic waterfront location. Perfect for students, second-income earners, and hospitality professionals seeking flexible weekend schedules.
Responsibilities
- Deliver exceptional front desk services including check-in/out, guest inquiries, and reservation management
- Manage room status updates and coordinate with housekeeping for seamless guest transitions
- Process payments, handle cash transactions, and maintain accurate financial records
- Respond to guest requests promptly and resolve service issues with professionalism
- Operate property management systems (PMS) and maintain confidential guest data
- Collaborate with security team to ensure guest safety and property security
- Conduct thorough property inspections and report maintenance needs
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible weekend schedules (Saturdays & Sundays)
- Basic proficiency with reservation systems and POS technology
- Valid Wisconsin hospitality certification or willingness to obtain
- Exceptional problem-solving and conflict resolution abilities
- Attention to detail and ability to multitask in fast-paced environments
- Professional appearance and positive attitude