Job Description
We are seeking a dedicated and professional Front Desk Agent to join our dynamic team in the heart of Detroit. If you are looking for a stable career with weekly pay, a supportive work environment, and opportunities for growth, we want to meet you.
As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and seamless experience. We pride ourselves on exceptional service and are looking for someone who embodies our core values of hospitality, integrity, and teamwork.
Why Join Us?
- Weekly Pay: Get paid on time, every time, with our reliable bi-weekly payroll system.
- Competitive Compensation: Earn between $17.00 and $22.00 per hour based on experience.
- Flexible Shift Work: We offer various shift schedules to accommodate your lifestyle.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently, verifying guest information and processing payments accurately.
- Answer and direct incoming phone calls and emails promptly and professionally.
- Handle guest inquiries, complaints, and requests with patience, empathy, and effective problem-solving skills.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems (PMS) is highly desirable.
- Ability to work flexible shifts, including weekends and holidays.
- Strong attention to detail and a professional appearance.
- Must possess a valid driver's license and reliable transportation.