Job Description
Join our award-winning team at Grand Plaza Hotel, a luxury destination in the heart of Manhattan. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying weekly pay and career growth opportunities. As the first point of contact, you'll embody our commitment to hospitality excellence in one of the world's most vibrant cities. Enjoy competitive benefits, flexible scheduling, and a supportive work environment that values your contributions.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel services, room upgrades, and local attractions to enhance guest satisfaction
- Maintain security protocols and manage lost-and-found items
- Utilize Opera/PMS software for daily operational tasks
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Basic knowledge of NYC attractions and transportation systems
- High school diploma or equivalent; hospitality certification preferred
- Fluency in English; multilingual skills a plus
- Professional appearance and guest-focused attitude