Job Description
Join our award-winning luxury hotel in Charlotte, NC, as a Front Desk Agent and enjoy weekly pay plus exceptional benefits! We're seeking charismatic professionals to deliver memorable guest experiences in our vibrant downtown location. With competitive compensation, health benefits, and career advancement opportunities, this is your chance to thrive in the heart of Charlotte's hospitality scene.
Responsibilities
- Provide exceptional guest check-in/check-out services using Opera PMS
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute upselling techniques for room upgrades and amenities
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexible schedule including nights, weekends, and holidays
- Basic computer literacy and data entry skills
- Valid NC driver's license and reliable transportation