Job Description
Join our award-winning hospitality team in Kansas City as a Front Desk Agent! We offer competitive weekly pay, comprehensive benefits, and career growth opportunities in the heart of Missouri's vibrant tourism scene. Be the first point of contact for our esteemed guests, delivering exceptional service while enjoying a supportive work environment with paid training and advancement paths.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (e.g., Opera, Fidelio)
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficient with PMS software and MS Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid driver's license (if airport shuttle required)
- Basic math and cash handling accuracy