Job Description
Launch your hospitality career with no experience required! The Grand Plaza Hotel in Chicago is seeking enthusiastic individuals for our Hotel Front Desk Agent positions. Enjoy flexible shift work while delivering exceptional guest experiences in our luxury downtown property. We provide comprehensive training and a supportive team environment where your growth is prioritized. Perfect for students, career changers, or anyone seeking flexible hours with competitive pay and advancement opportunities.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and provide local attraction recommendations
- Resolve guest inquiries with professionalism and empathy
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and presentation
- Handle emergency situations following hotel protocols
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent (preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Basic computer literacy (training available)
- Flexibility for evening/weekend/holiday shifts
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Chicago location