Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in the heart of New York City! We're seeking energetic professionals to deliver exceptional guest experiences with our weekly pay schedule. Enjoy competitive compensation, flexible shift work, and opportunities for career growth in a luxury hotel environment. Perfect for detail-oriented individuals who thrive in fast-paced settings!
Responsibilities
- Manage check-in/check-out processes efficiently while maintaining accuracy in guest records
- Handle guest inquiries and resolve complaints with exceptional service
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and manage cash handling procedures
- Utilize reservation systems to optimize room availability and occupancy
- Uphold brand standards through professional appearance and conduct
- Collaborate with security team during emergency protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent; hospitality degree preferred
- Basic math and cash handling accuracy
- Valid New York State driver's license (if required for errands)