Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Minneapolis! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences with the unique benefit of weekly pay. This is your opportunity to shine in a dynamic luxury environment while enjoying competitive compensation and growth opportunities.
As the first point of contact for our international guests, you'll embody our commitment to excellence through personalized service, seamless check-ins/out, and local expertise. Enjoy a supportive culture with comprehensive training, employee discounts, and career advancement pathways.
Responsibilities
- Deliver exceptional guest service during check-in/out with warm hospitality and efficiency
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Act as local tourism ambassador with knowledge of Minneapolis attractions
- Maintain security protocols and guest confidentiality standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Minnesota Food Handler's License (or willingness to obtain)
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Professional appearance and positive demeanor