Job Description
Join our dynamic hospitality team as a Front Desk Agent in Raleigh, NC! We offer competitive weekly pay, flexible shift schedules, and a supportive work environment. As the first point of contact for our guests, you'll ensure exceptional service while managing check-ins, reservations, and inquiries. Enjoy benefits like paid training, health insurance options, and career advancement opportunities. Apply today and start your rewarding career in the heart of Raleigh's thriving hospitality sector!
Responsibilities
- Manage guest check-ins/check-outs efficiently using hotel management systems
- Handle reservation modifications and inquiries via phone/email/in-person
- Process payments and maintain accurate financial records
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily audits of front desk operations
- Maintain a clean, organized reception area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling skills
- Professional appearance and positive attitude
- Valid North Carolina driver's license (if required for errands)