Job Description
Welcome to The Grand Oak Hotel & Suites, a premier destination in the heart of New York City. We are looking for a dedicated and charismatic Front Desk Agent to join our award-winning team.
At The Grand Oak, we pride ourselves on delivering world-class hospitality. We are currently offering a unique opportunity for motivated individuals to join us with the added benefit of weekly paychecks.
Why Choose Us?
- Weekly Payroll: Get your earnings in your bank account every single week.
- Modern Work Environment: Join a team that values innovation and employee growth.
- Prime Location: Work in the bustling center of New York with easy access to public transport.
If you have a passion for making guests feel at home, we want to hear from you.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests.
- Manage room assignments and reservations using the hotel Property Management System (PMS).
- Handle guest inquiries via phone, email, and in-person with a focus on problem-solving.
- Process payments accurately and reconcile daily financial reports.
- Maintain a clean and organized front desk and lobby area.
- Collaborate with housekeeping and maintenance to ensure room readiness.
- Upsell hotel amenities and services to maximize revenue opportunities.
Qualifications
- High school diploma or GED is required; experience in hospitality is a plus.
- Strong computer literacy and experience with PMS software (e.g., Opera, StayNTouch).
- Excellent verbal communication skills and a friendly, professional demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must be able to stand for long periods and lift moderate amounts of luggage.
- Valid driver's license is preferred but not mandatory.