Job Description
Welcome to Grand Horizon Hotels & Resorts, where hospitality meets innovation. We are currently seeking a dynamic and professional Front Desk Agent to join our award-winning team in Orlando, FL. If you are looking for a rewarding career with weekly pay and the opportunity to create memorable experiences for our guests, we want to hear from you.
As a Front Desk Agent, you will be the face of our brand, ensuring that every guest feels welcomed and valued from the moment they arrive. We offer a competitive salary, excellent benefits, and a supportive work environment.
Responsibilities
- Greet guests warmly and professionally upon arrival and departure.
- Manage the check-in and check-out processes efficiently using hotel management software.
- Handle guest inquiries, complaints, and requests with patience and a solution-oriented mindset.
- Process payments accurately and handle cash, credit, and digital transactions.
- Maintain a clean and organized front desk area at all times.
- Assist with concierge services and local area recommendations.
Qualifications
- Minimum of 1 year of experience in a hotel front desk or customer service role.
- Strong computer proficiency, including experience with Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including weekends and holidays.
- A friendly, approachable, and professional demeanor.