Job Description
Join our award-winning luxury hotel in the heart of Boston! Grand Boston Hotels is seeking passionate hospitality professionals to elevate our guest experience. As a leader in the industry, we offer competitive compensation, comprehensive benefits, and unparalleled career growth opportunities. Work in an iconic setting where every day brings new challenges and rewards. Apply today to be part of our dynamic team!
Responsibilities
- Deliver exceptional guest service exceeding expectations
- Manage daily hotel operations including front desk, housekeeping, and concierge
- Train and mentor staff on hospitality standards and safety protocols
- Resolve guest complaints with professionalism and discretion
- Coordinate with vendors and suppliers for seamless operations
- Implement revenue optimization strategies for maximum profitability
- Ensure compliance with health and safety regulations
- Collaborate with marketing team to promote hotel services
Qualifications
- 5+ years in hotel management or senior hospitality role
- Bachelor's degree in Hospitality or related field preferred
- Proven leadership skills with team management experience
- Exceptional communication and problem-solving abilities
- Knowledge of hotel management systems (Opera, PMS)
- Strong attention to detail and organizational skills
- Valid Massachusetts Food Handler's certification
- Ability to work flexible hours including nights/weekends