Job Description
Join Our Night Team at Sacramento's Premier Hotel!
We're seeking a dynamic Night Shift Front Desk Agent to be the heart of our overnight operations. As the first point of contact for late-night guests, you'll create memorable experiences while ensuring safety and efficiency. If you thrive in a fast-paced environment and excel at problem-solving, this role offers competitive pay, growth opportunities, and a supportive team culture. Enjoy premium benefits including health insurance, 401k matching, and employee room discounts.
Why Work With Us?
- Consistent 4-day/12-hour shifts (7PM-7AM)
- Comprehensive training program
- Clear career advancement path
- Modern downtown Sacramento location
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservation modifications and room assignments
- Resolve guest inquiries and concerns promptly using de-escalation techniques
- Operate hotel management systems (Opera/PMS) and POS terminals
- Conduct nightly audits and financial reconciliations
- Coordinate with security and housekeeping for overnight operations
- Maintain accurate logs and incident reports
- Execute emergency response protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management software (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid California driver's license (for airport runs)
- Basic accounting knowledge for cash handling
- Flexible availability including weekends and holidays
- High school diploma or equivalent (hospitality degree preferred)