Job Description
Welcome to Apex Hospitality Solutions, where we redefine the guest experience in the heart of Portland, Oregon. We are currently seeking a dedicated and charismatic Front Desk Agent to join our high-performing team. If you thrive in a fast-paced environment and value reliable compensation, we want to hear from you. We offer competitive pay with weekly paychecks to ensure you are rewarded for your hard work every single week.
As the face of our brand, you will be responsible for creating a warm and welcoming atmosphere for our guests while ensuring the highest standards of service are met. We are looking for individuals who are detail-oriented, professional, and passionate about hospitality.
Why Join Us?
- Weekly Pay: Get paid on time, every week.
- Competitive Benefits: Medical, dental, and vision insurance.
- Growth Opportunities: Clear pathways for career advancement.
We are committed to diversity and inclusion. We are an equal opportunity employer and celebrate all backgrounds and experiences.
Responsibilities
- Greet and Welcome: Provide a warm welcome to guests upon arrival, checking them in efficiently and ensuring a smooth check-out process.
- Communication: Answer phone calls and respond to emails in a timely and professional manner, addressing inquiries and resolving issues.
- Guest Services: Assist guests with directions, local recommendations, and any special requests to enhance their stay.
- Administrative Tasks: Maintain accurate records of guest information, reservations, and transactions using our Property Management System (PMS).
- Security: Monitor security cameras and access points to ensure the safety of guests and property.
- Revenue Management: Upsell room upgrades and additional services when appropriate to maximize revenue.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure rooms are ready for arrival.
Qualifications
- Experience: Minimum of 1 year of experience in hospitality, front desk reception, or customer service is preferred.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Computer Skills: Proficiency in Microsoft Office Suite and experience with Property Management Systems (PMS) is a plus.
- Availability: Must be flexible to work various shifts, including weekends and holidays.
- Appearance: Professional appearance and grooming standards are required.
- Language: Bilingual skills are a plus but not mandatory.
- Attention to Detail: Ability to multitask and pay attention to details under pressure.