Job Description
Join our award-winning team as a Front Desk Agent where your passion for hospitality meets weekly pay flexibility! We're seeking dynamic individuals to deliver exceptional guest experiences in our downtown Louisville location. Enjoy competitive compensation, consistent weekly paychecks, and a supportive work environment with rotational shift schedules. Perfect for early birds or night owls – your schedule adapts to your lifestyle!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Process payments, manage key systems, and resolve guest inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Handle emergency situations calmly and follow established protocols
- Complete daily audits and financial reports with precision
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel/front desk experience with shift work exposure
- Proficiency in PMS systems (Opera, Cloudbeds) and MS Office
- Exceptional communication skills and conflict resolution abilities
- Flexible availability to cover morning/afternoon/night shifts
- Valid KY driver's license with clean driving record