Job Description
Join our dynamic hospitality team as a Front Desk Agent in Albuquerque! We offer weekly pay, flexible shift schedules, and a supportive work environment. Be the first point of contact for our guests, delivering exceptional service while managing check-ins, check-outs, and resolving inquiries. Enjoy competitive compensation, employee benefits, and opportunities for growth in the heart of New Mexico.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle reservation inquiries and modify bookings per guest requests
- Process payments and maintain accurate financial records
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for special requests
- Assist with emergency procedures and safety protocols
- Perform nightly audits and report discrepancies
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency in reservation systems (e.g., Opera, Cloudbeds)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid driver's license and reliable transportation