Job Description
Join Grand Harbor Hospitality as a Front Desk Agent and experience the perfect blend of hospitality and flexibility! We're seeking energetic professionals to deliver exceptional guest experiences at our premier Jacksonville location. Enjoy weekly pay, competitive compensation, and rotational shift schedules that work with your lifestyle. As the first point of contact, you'll create memorable moments while mastering check-in/out procedures, reservation management, and local expertise. Our supportive team environment offers rapid advancement opportunities for those passionate about customer service excellence.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with proactive problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local area recommendations and transportation assistance
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Flexible availability for evening/weekend/overnight shifts
- Basic knowledge of Jacksonville attractions and transportation
- Ability to multitask in fast-paced environments