Job Description
Join Hospitality Excellence Group as a Front Desk Agent in Wichita, KS! We're seeking customer-focused professionals to deliver exceptional guest experiences at our premium downtown location. Enjoy competitive weekly pay, flexible shift schedules, and career advancement opportunities in the heart of Kansas' hospitality industry.
What We Offer:
- Weekly pay (no more waiting for monthly checks!)
- Comprehensive training program
- Health benefits and 401(k) matching
- Employee discounts on hotel stays
- Positive team culture with growth potential
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate cash drawer procedures
- Promote hotel amenities and local attractions
- Complete nightly audits and shift reports
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency in hotel management software (e.g., Opera)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid driver's license preferred
- Must pass background check