Job Description
Join our dynamic hospitality team at the Grand Plaza Hotel, where we value dedicated professionals who thrive in fast-paced environments. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while managing check-ins, check-outs, and inquiries. Enjoy the flexibility of rotating shifts with weekly pay, ensuring consistent income and work-life balance. We're seeking someone with a passion for hospitality and the ability to create memorable experiences for every guest.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management software
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Process payments, manage reservations, and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for room readiness and service requests
- Monitor security systems and enforce access protocols for guest safety
- Prepare shift reports and maintain detailed guest preference logs
- Assist with valet services and luggage handling during peak hours
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong multitasking abilities with attention to detail
- Exceptional communication and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Albuquerque attractions and transportation
- Valid driver's license for valet duties (if applicable)