Job Description
Join our award-winning team as a Front Desk Agent where your customer service skills shine! Enjoy the stability of weekly pay and flexible shift work in Nashville's vibrant hospitality scene. You'll be the first point of contact for guests, creating memorable experiences while handling check-ins, reservations, and concierge services. We offer competitive compensation, comprehensive training, and opportunities for advancement in a supportive environment.
Responsibilities
- Manage seamless guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries accurately
- Resolve guest concerns promptly using conflict resolution techniques
- Operate property management systems (PMS) and maintain detailed records
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain cash drawer accountability
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Strong multitasking and time management abilities
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic math and cash handling aptitude
- Positive attitude and problem-solving mindset