Job Description
Join our dynamic hospitality team as a Front Desk Agent in Nashville! Enjoy the flexibility of weekly pay and shift-based schedules while delivering exceptional guest experiences. We offer competitive compensation, comprehensive training, and opportunities for career advancement in Music City's thriving hospitality scene. Perfect for energetic professionals who thrive in fast-paced environments and value financial stability with consistent pay cycles.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute shift handovers and maintain detailed shift documentation
- Upsell hotel amenities and services to enhance guest satisfaction
- Ensure lobby area remains clean, organized, and welcoming
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management software (e.g., Opera, PMS)
- Ability to work flexible shifts (evenings, weekends, holidays)
- Attention to detail and problem-solving abilities
- Basic math skills for handling cash and transactions
- Professional appearance and positive attitude
- High school diploma or equivalent required