Job Description
Join our award-winning luxury hotel in Tucson, AZ as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of the Sonoran Desert.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations
- Process payments, manage cash floats, and reconcile daily transactions
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping, maintenance, and dining teams
- Utilize hotel management software (Opera, Delphi) for operations
- Maintain accurate guest records and security protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Basic math and cash handling aptitude
- High school diploma or equivalent
- Bilingual (English/Spanish) preferred
- Valid Arizona driver's license (if required for shuttle duties)