Job Description
Join our award-winning luxury hotel in the heart of downtown Omaha! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant team environment. Perfect for hospitality professionals passionate about excellence.
Why Work With Us?
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Career advancement opportunities
Responsibilities
- Check in/out guests efficiently using Opera PMS
- Manage reservations and room assignments
- Resolve guest inquiries with exceptional service
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Respond to emergency situations calmly
Qualifications
- 1+ years hotel front desk experience
- Proficiency in property management systems
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent
- Basic math and cash handling abilities
- Professional appearance and demeanor
- Valid Nebraska driver's license