Job Description
Are you passionate about creating memorable guest experiences? The Grand Minneapolis Hospitality Group is seeking enthusiastic individuals to join our team as Entry-Level Front Desk Associates. We provide comprehensive training and a clear pathway for career advancement within the hospitality industry.
In this role, you will be the first point of contact for our guests, setting the tone for their entire stay. You will work in a fast-paced, dynamic environment where your attention to detail and customer service skills will shine.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and departure.
- Guest Relations: Build lasting relationships by addressing guest inquiries, requests, and concerns promptly and courteously.
- Check-In/Out: Efficiently manage the check-in and check-out process, including verifying identity and processing payments.
- Communication: Answer incoming phone calls and emails, transferring messages to appropriate departments.
- Housekeeping Coordination: Communicate room service orders and maintenance requests to the appropriate teams to ensure a seamless guest experience.
- Administrative Support: Maintain accurate records of guest stays and handle cash transactions with 100% accuracy.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: Previous experience in customer service or the hospitality industry is preferred but not mandatory for entry-level candidates.
- Skills: Strong verbal communication skills and a friendly, approachable demeanor.
- Computer Literacy: Basic proficiency with computers and property management software is a plus.
- Flexibility: Ability to work flexible shifts, including weekends, holidays, and evenings.
- Teamwork: Must be a self-starter who works well within a diverse team environment.