Job Description
Join the Heart of Asheville’s Hospitality Scene
Are you looking for a rewarding career in the vibrant tourism industry of North Carolina? The Highland Inn & Spa is seeking enthusiastic and service-oriented individuals to join our front-of-house and housekeeping teams. We offer a fantastic opportunity for those starting their career in hospitality with no prior experience required.
Located in the heart of the Blue Ridge Mountains, our hotel provides a stunning backdrop for your professional growth. We believe in training our team from the ground up, ensuring you have the skills needed to excel in the luxury hospitality sector. If you are a people-person who loves working in a clean, professional environment, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests, ensuring a positive first impression of the hotel.
- Guest Assistance: Answer inquiries regarding local attractions, dining, and hotel services with a friendly demeanor.
- Maintain Cleanliness: Ensure guest rooms and common areas are immaculate, tidy, and stocked with amenities.
- Operational Support: Assist with check-in/check-out processes and manage phone calls and messages efficiently.
- Team Collaboration: Work closely with fellow staff members to ensure seamless operations during peak hours.
- Problem Solving: Address guest concerns promptly and professionally to ensure a comfortable stay.
Qualifications
- No Experience Required: A genuine passion for hospitality is more important than past job history.
- Reliability: The ability to arrive on time and maintain a consistent work schedule.
- Communication Skills: Strong verbal communication skills and a polite, professional phone manner.
- Physical Stamina: Ability to stand, walk, and perform cleaning duties for extended periods.
- Attention to Detail: A keen eye for cleanliness and a commitment to high standards of service.
- Customer Focus: A positive attitude and a desire to make every guest feel special.