Job Description
Welcome to The Capital Hotel Sacramento, a premier destination for luxury and comfort. We are currently seeking enthusiastic, service-oriented individuals to join our dynamic front-of-house team as Front Desk Associates. This is an exceptional opportunity for entry-level candidates looking to launch a thriving career in the hospitality industry.
As the face of our hotel, you will be responsible for creating a welcoming atmosphere for every guest. We pride ourselves on our commitment to excellence and offer comprehensive training programs to help you succeed. Join us in delivering world-class service and become part of a team that values your growth and contribution.
Responsibilities
- Guest Reception: Greet guests warmly upon arrival, assist with check-in and check-out procedures, and provide a memorable first impression.
- Reservation Management: Handle incoming phone calls and emails, process room bookings, and accommodate special guest requests.
- Guest Relations: Address guest inquiries, resolve concerns promptly, and ensure a high level of guest satisfaction throughout their stay.
- Lobby Maintenance: Maintain the cleanliness and organization of the front desk area, lobby, and common spaces.
- Administrative Support: Update guest profiles, process payments, handle mail services, and perform light data entry tasks.
- Coordination: Communicate effectively with housekeeping, maintenance, and dining staff to ensure guest needs are met efficiently.
Qualifications
- No Experience Necessary: We are looking for motivated individuals with a positive attitude and a willingness to learn.
- High School Diploma: Equivalent education or training is preferred.
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Proficiency: Basic computer skills and familiarity with POS systems are a plus but not required.
- Flexibility: Ability to work varying shifts, including weekends, holidays, and evenings.
- Customer Focus: A genuine passion for providing exceptional service and a friendly demeanor.