Job Description
Are you a natural leader with a passion for creating unforgettable guest experiences? The Grand Denver Hotel is seeking a dynamic and detail-oriented Front Desk Supervisor to join our prestigious team. In this role, you will be the face of our brand, ensuring that every guest receives the highest level of service from check-in to check-out.
We pride ourselves on our luxury amenities and our commitment to excellence. If you are looking for a challenging yet rewarding opportunity in the heart of Colorado's capital city, we want to hear from you. Join us in delivering world-class hospitality standards in a fast-paced environment.
Responsibilities
- Manage daily front desk operations, ensuring smooth check-in and check-out processes.
- Supervise front desk staff, conducting shift briefings and providing coaching for performance improvement.
- Handle guest inquiries, complaints, and special requests with the utmost professionalism and empathy.
- Train new hires on hotel policies, Opera Cloud PMS systems, and service standards.
- Monitor room availability and assist in maximizing occupancy rates through effective inventory management.
- Liaise with housekeeping and maintenance teams to ensure rooms are prepared and ready for arrivals.
- Assist in preparing daily reports and managing cash handling procedures accurately.
Qualifications
- High school diploma or GED; Bachelor’s degree in Hospitality Management is a plus.
- Minimum of 2-3 years of progressive experience in hotel operations, with at least 1 year in a supervisory capacity.
- Proficiency in Opera Cloud, Micros, or other Property Management Systems (PMS).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Flexibility to work various shifts, including weekends, holidays, and nights.