Job Description
Welcome to The Grand New York Hotel, where we redefine luxury hospitality standards. We are currently seeking a dynamic and detail-oriented Front Office Manager to lead our reception team and ensure seamless guest experiences. If you are passionate about creating memorable stays and possess strong leadership skills, we want to meet you.
As the heartbeat of our hotel, you will oversee daily front desk operations, manage guest inquiries, and drive high standards of service excellence. Join us in the heart of Manhattan and be part of a world-class team dedicated to excellence.
Responsibilities
- Supervise the front desk operations, including check-in, check-out, and concierge services.
- Manage and train the front office staff to ensure high-quality service delivery at all times.
- Monitor and maintain accurate guest records using Property Management Systems (PMS).
- Handle VIP guests and resolve complex customer complaints with diplomacy and efficiency.
- Oversee the night audit process and ensure strict financial accuracy.
- Collaborate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction.
Qualifications
- Minimum of 3-5 years of experience in hotel front office management.
- Proficiency in major Property Management Systems (e.g., Opera, Micros, StayNTouch).
- Strong command of the English language, both written and verbal.
- Excellent leadership, interpersonal communication, and problem-solving skills.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or equivalent; Bachelor’s degree in Hospitality preferred.