Job Description
Join our award-winning hospitality team as a Full-Time Front Desk Agent at Grand Plaza Hotel & Suites in vibrant El Paso! We're seeking energetic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Texas's most dynamic cities. Apply today and become part of our renowned service culture!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and emergency communication systems
- Execute daily shift opening/closing procedures
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in PMS systems (e.g., Opera, SynXis)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Valid Texas driver's license (for errands)
- Bilingual (English/Spanish) preferred