Job Description
Join our award-winning team at Mesa Hospitality Group as a Full-Time Front Desk Agent! We're seeking a charismatic and detail-oriented professional to deliver exceptional guest experiences at our premier Mesa location. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Arizona's vibrant hospitality scene.
Responsibilities
- Manage seamless check-in/check-out processes for hotel guests
- Handle reservations, room assignments, and payment transactions
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and billing information
- Process mail and deliveries for guests
- Execute upselling strategies for room upgrades and amenities
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency with property management systems (PMS)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Mesa area attractions and services
- Valid Arizona driver's license preferred