Job Description
Join our award-winning team at Phoenix Grand Resort & Spa, where luxury meets innovation. We're seeking a dynamic Full-Time Front Desk Agent to create unforgettable experiences for our discerning guests. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of Phoenix's premier hospitality destinations.
As the first point of contact, you'll embody our commitment to excellence while managing all guest interactions with professionalism and warmth. Our resort features stunning desert views, world-class amenities, and a commitment to sustainability – making it an ideal workplace for passionate hospitality professionals.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and occupancy reports
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems (Opera) efficiently
- Upsell resort amenities and special packages
- Contribute to a positive team environment
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera property management system
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Arizona driver's license (required for airport shuttle duties)
- Fluency in English; Spanish proficiency strongly preferred
- Professional appearance and demeanor
- Strong attention to detail and organizational abilities