Job Description
We are looking for a dynamic and professional Front Desk Agent to join our elite hospitality team in Columbus, Ohio. If you thrive in a fast-paced environment and have a passion for creating memorable guest experiences, we want to meet you. This is a full-time role offering competitive shift differentials and comprehensive benefits.
As a key member of our front-line team, you will be the face of our brand, ensuring our guests receive exceptional service around the clock. We value reliability, a positive attitude, and a commitment to excellence in every shift.
Responsibilities
- Greet and Welcome: Provide a warm, professional greeting to all guests upon arrival and departure, ensuring a seamless check-in and check-out process.
- Shift Management: Handle front desk operations across various shifts, including nights, weekends, and holidays, ensuring 24/7 coverage and security protocols are maintained.
- Communication: Manage incoming calls and inquiries efficiently using our Property Management System (PMS) and relay critical messages to staff members promptly.
- Problem Resolution: Address guest complaints or issues with grace and efficiency, escalating complex matters to management while maintaining guest satisfaction.
- Administrative Duties: Process payments, verify identification, and accurately complete daily logs and reports.
- Keypad Maintenance: Monitor and maintain the security of keycards, replacing lost or damaged cards as needed.
- Space Maintenance: Assist in maintaining the cleanliness and organization of the front desk area and lobby.
Qualifications
- Experience: Previous experience as a Front Desk Agent or in the hospitality industry is preferred.
- Availability: Must be available to work flexible shifts, including evenings, nights, weekends, and holidays.
- Communication: Excellent verbal and written communication skills in English.
- Technical Proficiency: Comfortable using computers and property management software.
- Professionalism: A neat appearance and a polite, customer-service-oriented demeanor.
- Flexibility: Ability to stand for long periods and lift moderate amounts of luggage or supplies.