Job Description
Are you a people person ready to shine in a dynamic hospitality environment? Hospitality Careers is seeking a Full-Time Front Desk Agent to join our award-winning team in Wichita, KS. This shift-based role offers competitive pay, comprehensive benefits, and growth opportunities in the heart of Kansas. As the first point of contact for our valued guests, you'll create unforgettable experiences while working flexible schedules including nights, weekends, and holidays. If you thrive in fast-paced settings and possess exceptional customer service instincts, this is your chance to launch a rewarding career in hospitality.
Responsibilities
- Efficiently check guests in/out using property management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards for cleanliness and safety protocols
- Assist with special events and VIP guest arrangements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency in reservation software and MS Office
- Flexible availability for rotating shifts (nights/weekends)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic cash handling and math proficiency
- Positive attitude with attention to detail