Job Description
Are you a charismatic individual with a passion for creating memorable guest experiences? Horizon Hospitality Group is currently hiring a dedicated Full-Time Front Desk Agent for our luxury resort in Orlando, FL.
As a key member of our front-line team, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with the highest level of service. We pride ourselves on our diverse work environment and offer competitive shift differentials for night and weekend work.
Why Join Us?
- Competitive hourly wage with shift differentials.
- Comprehensive health, dental, and vision insurance.
- Generous employee travel discounts.
- Career advancement opportunities within the group.
Don't miss this chance to elevate your career in the hospitality industry. Apply today!
Responsibilities
- Manage the front desk operations, including check-ins, check-outs, and room assignments, ensuring accuracy and efficiency.
- Respond to all guest inquiries via phone, email, and in-person in a timely and professional manner.
- Handle guest complaints, special requests, and emergencies with empathy and problem-solving skills.
- Assist with luggage storage, valet coordination, and concierge services as needed.
- Maintain the cleanliness and organization of the reception area and lobby spaces.
- Monitor access control systems and ensure security protocols are followed.
- Process payments and handle cash transactions accurately.
Qualifications
- High school diploma or GED required; hospitality or hotel management certification is a plus.
- Previous experience in a front desk or guest services role is preferred.
- Strong verbal communication skills and a professional telephone manner.
- Proficiency with property management systems (PMS) and MS Office suite.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must be able to stand for extended periods and lift light objects.
- A valid driver's license is preferred.