Job Description
Join our award-winning hotel team in Charlotte, NC and launch your hospitality career! Grand Hospitality Group is seeking enthusiastic, dedicated individuals for full-time hotel associate positions. No prior experience needed – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a dynamic work environment in one of America's fastest-growing cities. Perfect for career changers, recent graduates, and those passionate about guest service!
Responsibilities
- Deliver exceptional guest experiences at check-in, check-out, and throughout their stay
- Manage reservations, room assignments, and billing inquiries
- Maintain pristine lobby and common areas with high standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest complaints and resolve issues promptly
- Process payments and operate POS systems accurately
- Participate in daily team briefings and training sessions
Qualifications
- No prior hotel experience required – training provided!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts, nights, weekends, and holidays
- Basic computer proficiency and comfort with technology
- Positive attitude and commitment to teamwork
- Attention to detail and problem-solving abilities
- Must be authorized to work in the United States