Job Description
Join our award-winning team at Hospitality Elite Resorts in El Paso, TX! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our premier downtown property. As a full-time Front Desk Agent, you'll be the first point of contact for our international clientele, embodying our commitment to luxury service and local Texan charm. Enjoy competitive benefits, career advancement opportunities, and work in a stunning desert oasis setting.
Responsibilities
- Manage seamless guest check-in/check-out procedures using Opera property management system
- Handle reservation inquiries, modifications, and VIP guest requests with precision
- Resolve guest complaints promptly while maintaining brand standards
- Process payments and manage billing across multiple currencies
- Coordinate housekeeping, maintenance, and concierge services
- Execute upselling strategies for room upgrades and premium services
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency in Opera, Fidelio, or similar PMS systems
- Bilingual proficiency in English and Spanish essential
- Exceptional conflict resolution and multitasking abilities
- Valid Texas driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Knowledge of El Paso attractions and local services
- ServSafe or similar hospitality certification preferred