Job Description
Join our award-winning team at Grand Mountain Hotels in beautiful Colorado Springs! We're seeking a passionate hospitality professional to deliver exceptional guest experiences at our mountain-view resort. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in Colorado's thriving tourism industry. Perfect for detail-oriented individuals who thrive in fast-paced environments.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining departments
- Provide local recommendations to enhance guest experiences
- Perform daily audits and report discrepancies
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management software (e.g., Opera, Rainmaker)
- Excellent communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Colorado driver's license (for airport shuttle duties)
- Flexibility to work weekends, evenings, and holidays
- Basic first aid/CPR certification preferred