Job Description
Join our award-winning team at Grand Hospitality Group in El Paso, Texas! We're seeking a passionate Full-Time Hotel Front Desk Agent to deliver exceptional guest experiences at our luxury downtown property. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits including health insurance and paid time off, and opportunities for career advancement in a supportive environment.
Our ideal candidate thrives in fast-paced settings, possesses strong multitasking abilities, and shares our dedication to creating memorable stays. If you're ready to elevate your hospitality career in a vibrant border city, apply today to become part of our guest-focused family.
Responsibilities
- Manage seamless guest check-in/check-out processes with accuracy and efficiency
- Handle reservation modifications and room assignments using hotel management systems
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping and maintenance teams for optimal room readiness
- Assist with VIP guest services and special event coordination
- Train and mentor new front desk staff on operational procedures
- Implement upselling strategies to maximize room revenue and ancillary services
Qualifications
- Minimum 2 years hotel front desk or guest services experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication skills in both English and Spanish
- Strong problem-solving abilities with attention to detail
- Ability to work flexible schedules including nights, weekends, and holidays
- Valid Texas driver's license and reliable transportation
- High school diploma or equivalent; hospitality certification preferred
- Must pass background check and drug screening