Job Description
Join our award-winning luxury resort in Phoenix, AZ, where exceptional service meets desert elegance. We're seeking a passionate Full-Time Front Desk Agent to create unforgettable guest experiences. This role offers competitive compensation, comprehensive benefits, and career growth in the heart of Arizona's hospitality scene. Work in a stunning environment with world-class amenities while representing a brand synonymous with excellence.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest complaints promptly and exceed service expectations
- Coordinate with housekeeping, maintenance, and F&B departments seamlessly
- Utilize Opera property management system for all front desk operations
- Train new staff on service standards and hotel procedures
- Maintain accurate guest records and confidential information
Qualifications
- 2+ years hotel front desk or guest services experience required
- Proficiency in Opera property management system essential
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced luxury environment
- Valid Arizona driver's license (if required for shuttle duties)
- Flexible schedule including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Spanish fluency highly desirable