Job Description
Urgent Hiring: Front Desk Agent Needed in Cleveland, OH!
Join our award-winning hospitality team at Grand Plaza Hotel, where we're seeking dynamic Front Desk Agents to deliver exceptional guest experiences. This full-time role offers competitive pay, flexible shift schedules, and immediate start opportunities. As the first point of contact, you'll create memorable moments while managing check-ins, resolving inquiries, and coordinating hotel operations. Perfect for detail-oriented professionals passionate about customer service and shift work.
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive training and career advancement
- Health benefits and 401(k) matching
- Employee discounts on hotel stays
- Supportive team environment
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS software
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Promote hotel services and local attractions to guests
- Maintain organized front desk operations during shifts
- Adhere to safety and emergency protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel management systems (Opera, etc.)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility for rotating shifts (days, evenings, weekends, holidays)
- Basic mathematical and cash handling abilities
- Must pass background check and drug screening