Job Description
Join our award-winning team at Grand Plaza Hotel KC as a Full-Time Guest Agent! No hospitality experience required – we provide comprehensive training to launch your career in the heart of Kansas City's thriving tourism scene. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain. Be the first point of contact for our international guests and create memorable experiences daily.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage room reservations and address guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns with professionalism and empathy
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- No prior experience required – full training provided
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Ability to stand/walk for extended periods
- Basic computer proficiency with willingness to learn new systems
- Flexible availability including weekends and holidays
- Positive attitude and team player mindset