Job Description
Join Atlanta's premier luxury hotel brand as we seek an experienced Hospitality Manager to elevate guest experiences and drive operational excellence. At Grand Hospitality Group, we blend Southern charm with world-class service to create unforgettable moments for international and domestic travelers. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in one of America's most vibrant hospitality markets.
What We Offer:
- Medical, dental, and vision insurance
- 401(k) with company match
- Employee discounts on hotel stays and dining
- Professional development programs
- Work-life balance initiatives
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and concierge services
- Implement and maintain brand standards for guest satisfaction
- Train and mentor staff on service excellence protocols
- Manage inventory control and budget adherence for departmental expenses
- Coordinate with vendors and resolve guest inquiries promptly
- Analyze performance metrics and implement improvement strategies
- Ensure compliance with health/safety regulations and accessibility standards
Qualifications
- 5+ years in luxury hotel management with 2+ years in supervisory role
- Proven track record of exceeding guest satisfaction targets
- Bachelor's degree in Hospitality Management or related field
- Strong knowledge of Opera/PMS systems and revenue management
- Exceptional communication and conflict resolution skills
- Valid Georgia Food Service Manager certification
- Ability to work nights, weekends, and holidays as required