Job Description
Join our award-winning luxury hotel in El Paso, TX, where we're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a cornerstone of the city's tourism landscape, we offer competitive benefits, career growth opportunities, and a dynamic work environment. If you thrive in fast-paced settings and take pride in creating memorable stays, we want to meet you!
Responsibilities
- Provide exceptional guest service across front desk, concierge, and housekeeping operations
- Manage check-in/check-out procedures and resolve guest inquiries promptly
- Coordinate with housekeeping and maintenance teams to ensure room standards
- Upsell hotel amenities and special packages to enhance guest satisfaction
- Maintain accurate reservation systems and guest preference profiles
- Train and mentor junior staff on service excellence protocols
Qualifications
- Minimum 2 years of hotel/hospitality experience in front desk or guest services
- Strong communication skills in English and Spanish (bilingual preferred)
- Proficiency with property management systems (e.g., Opera, Delphi)
- Valid Texas Food Handler's/ServSafe certification (or willingness to obtain)
- Ability to work flexible schedules including nights, weekends, and holidays
- Proven problem-solving and conflict resolution abilities
- High school diploma or equivalent; hospitality degree preferred